eyedent studio

Frequently Asked Questions

General

Who are Eyedent Studio?
Eyedent Studio are a small full service design and advertising agency based in Mid Ulster Northern Ireland. From humble beginnings we have grown slowly by taking the personal approach to every design and creative project we do. Our ethos is simple – to deliver a personal and straightforward creative service for a changing environment. How we promote our business has changed very radically in the last 15 years with the perpetual rise of the internet and new multimedia technologies have revolutionised how business and customers interact. We work to provide creative solutions to individual problems and give straightforward advice to our customers.



What sort of qualifications do you have?
Our team are dedicated to professional excellence and not just in Graphic design. Our permanent team features a range of qualifications from HND and BA (hons) Degree level in Graphic Design, CIM Marketing qualifications and various diplomas and professional qualifications in Photography and Moving image. We only work with the best creative professionals and we personally vet all of our sub contractors and suppliers to ensure that our own standards of professional practice and professionalism are maintained throughout our company and that our ethos of creativity, straightforward talking and a friendly approach to all of our customers in Northern Ireland and beyond.



What services do Eyedent Studio offer?
Eyedent Studio are a full service small agency. What exactly does that mean? It means that we offer a wide range of services for our customers so that they can deal directly with us for all of their design creative and promotional needs. We are primarily a graphic design agency providing a wide range of creative design for our customers individual problems. We create everything from branding and logo design, corporate stationary and business cards to packaging and promotional items. Our team has great experience in digital and web design – from corporate web presence and content creation to ecommerce websites and content management solutions. Our design has expanded to production after our clients wanted our team to manage the production of their branding and advertising. We now offer digital and lithographic printing, signage, vinyl and display graphics through our production partners. With our level of experience and great supplier relationships we are able to offer these specialist production services at great rates. At our customers request we expanded our services to include marketing and online promotion management – with one company responsible for your brand image means that there is a more effective integrated control of your reputation and promotion and it means a much more effective use of your marketing and design budget.



Do you have any positions vacant - are you hiring?
Eyedent Studio are not currently hiring but we are always to interested to hear from freelance graphic designers, marketing professionals, and potential service providers as we seek to expand our network and service offering. If you want to get in touch email info@niallmckenna.co.uk



Where are Eyedent Studio Based?
Eyedent Studio are based just outside Draperstown in Northern Ireland. From our mid ulster base we are able to serve all of Northern Ireland with a large proportion of our customer base in Belfast and Derry City.



What part of the country do you cover?
We cover all of Northern Ireland, the Republic of Ireland and the United Kingdom. From our base just outside Draperstown in Mid Ulster we are well positioned geographically to serve Northern Ireland. With our key client base in and around the greater Belfast area we are well positioned to offer a great Design and Creative service to all of Northern Ireland. We are increasingly working with customers from further afield utilising the latest communication methods we are able to provide a local service to any business anywhere in the United Kingdom or the Republic of Ireland with clients ranging from Cork to Manchester. With the regional advantages of working within Northern Ireland we can offer a competitive service to customers from across the UK and Ireland. Contact our team today to discuss your requirements.


What currencies do you accept?
Eyedent Studio accept GBP / £Sterling. We will also accept €/Euros but please advise our accounts department before making payments in Euros so an appropriate exchange calculation can be offered.



What forms of payments do you accept?
At Eyedent Studio we accept payments via bank transfer, cash or via Paypal payments (Username email2niall@gmail.com). Eyedent no longer accept Cheques as a form of payment.


Why is design important?
Design represents who you are its a statement of intent – a declaration of who you are, it will portray your company and give people a sense of your brand without your explanation. Good design can influence people – it can change perceptions and deliver a message. Image choice, colours, position and frequency can be used to trigger an emotional response in your audience – to appeal to or to influence their perspective. From your business cards to your vehicle livery every piece of design your company produces is a representative of your brand and as such should be carefully handled to ensure that the correct message about who you are as a company is delivered to your target market.



Where Can I get impartial Design Advice?
At Eyedent Studio we believe informed customers are adventurous customers and the best and most successful design and promotion projects are those which break the mould and dare to be different. We are here to advise our customers and point them in the right direction with their design project. No question is too simple, none too complex – we know that its hard to know where to begin with any project and our experience and creative instinct can be put to use to deliver a sense of direction to your project. The right advice may be that now is not the right time for your project and we believe in being straight forward and honest with our customers. A hard sell today will not be a customer tomorrow and we feel that our reputation and relationship with our clients hinges on our honesty and integrity in what we do – so the best thing to do is just ask!



What do you need from me?
To begin any creative project the first thing we need is a destination. We find that our customers fall into 3 distinct groups, Those who know the design process and what they require, Those who know what they want to achieve but are not sure how to get there and those who know that they need to promote themselves but are not sure how to go about it. We work with our customers to find out what a realistic target for their project would be. Knowing what the destination of your project is will invariably influence the road to get there. A firm understanding of what you want to achieve and how this achievement is measured will tell us how we approach the project. From there we will be well placed to



What does Design Cost?
Design is a service and as such now two design tasks are the same, therefore we cannot put a general price on it! Vague enough? Our design is charged currently at a flat rate of £25 per hour for all design tasks. Some jobs like web design we are in a position to offer a better rate due to the time scales involved. If you have a particular design task in mind – just get in touch and we can go through what is involved and provide an itemised cost estimate if required.


What are your credit terms?
At Eyedent Studio we offer 14 days credit only on all design services. Failure to meet these credit terms will result in a 5% penalty charge on top of the total bill for each business week that passes without the full payment being met. On third party projects such as print or signage we offer zero credit and all such jobs are purely payment on collection. For long running retainer payments will be established with a clear payment schedule – failure to comply with the terms of the payment schedule will result in a cessation of services 5 days after the agreed payment date is missed. A further penalty charge will be levied against the outstanding balance of 1% of the balance for every business day past due. Should you have any queries about any of our credit terms or to discuss a payment do not hesitate to get in touch with our accounts department by phone or by emailing accounts@niallmckenna.co.uk


What’s involved with logo design?
Your logo is your image. It forms the basis of your brand and the centre of who you are and how you are perceived by the outside world. A logo design therefore must perform a number of functions on your behalf. IT must be clear, universal, timeless and impacting but it also must convey to your target market a sense of who you are as a business and what you offer as a company. The wider creation of a logo will not just be a mark but will deliver a full brand identity to give your company a suggested colour pallet style and brand appearance. We begin with your company and look at who you are and what you want to convey to your target market. Many people start with an idea in their head of how the think the finished product rather than what it is they want to achieve. Creating a brand should always start with a blank page and build an image from what it is that you want to achieve rather than what you think it should look like. Our experienced team will guid e you through the process taking you through the stages of targeting, concepts and final design. We are not about creating 100 logos and asking you to choose – we create and present bespoke logos to build a brand and as such they are uniquely tailored to you.


Can you help me with my exhibition banners and displays?
At Eyedent Studio we are proud to offer a vast range of Graphics Design and production services. Working with our great team of sub contractors and production parters we are able to offer a vast range of exhibition and display graphics to suit your needs. Contact our design team today for more information.


Where can I see your previous design work?
We have an extensive portfolio section here on this website – Click here to see examples of our work broken into sections from PR and branding projects to Print design and website Design. Our work falls into many categories across lots of different platforms – each project includes a description of the brief we faced and the steps we took to fulfil the needs of our clients.


Can you let me know when you have completed a new project?
Yes, simply subscribe to our email based newsletter to keep up to date with all the latest developments and projects from Eyedent Studio.


CSS? HTML? SEO? Who? What?
There typically is a lot of jargon surrounding the business we work in. At Eyedent Studio we believe in simplifying the jargon and dealing in plain english with our customers. The terms surrounding web design can become overpowering to those who are less experienced with web based projects. Our policy is such that we begin with the end – starting with what it is that you as a customer hope to achieve from the experience. Our experienced team are on hand to break down the jargon and explain, in plain terms, the processes and practices involved in your design project. At any stage of the process you can ask a question no matter how simple or complex. We are here to help.


Do you work on a partnership basis?
Here at Eyedent we are always open to partnership opportunities. Should you have a service or venture that we may be interested in just get in touch via our contact page and we will get back to you as soon as possible.


What does full service mean when you refer to yourself as a full service agency?
However, with today’s leaner, faster client marketing teams that are now a fact of life for many companies, not least as a result of the hard times of the past year, this siloed way of working is becoming increasingly difficult to manage. It’s also potentially blinkering clients by pushing them to decide up front which route to take and therefore which specialist agencies they need to employ. As customer centricity is becoming more and more important and competition is fiercer across all market sectors, marketers should perhaps be looking outside their current expectations and unfetter themselves from traditional thinking.

Offering a real alternative to the traditional approach are today’s full service communications agencies who have embraced the opportunities offered by both long-established and new media channels. Only an agency that is truly media neutral can look beyond the brief and beyond marketing disciplines at what business challenges a client is facing - rather than focusing on what digital marketing can do for them, for instance. Clearly a mobile marketing agency will come up with an exciting mobile strategy and an advertising agency will create an impactful ad strategy. But what if the best way for a business to achieve its goals is neither of the above?

It’s hard these days for clients to have expertise across all marketing disciplines, but this is where a full service agency can help. They will have an overarching planning department, fuelled by media-neutral data insight, to help them formulate the strategy and then call upon the appropriate specialists in-house to implement the resulting campaigns. This joined up thinking also then comes back full circle in terms of tracking and analysing activity to understand exactly what’s happening across the whole campaign and the whole customer journey. It’s only by working with this 360 degree view on a business that you can create a true culture of continuous learning and improvement and ultimately maximise your return on investment.


For clients with procurement departments, though, working with a full service agency can bring its own complications. Procurement departments play an important and acknowledged role within the agency/client relationship, and they bring with them recognisable benefits in terms of cost efficiencies and a clear understanding of what is expected of any agency on the roster. However, the flip side of this is the tendency for the procurement department to put the agency into a channel ’box’; so you are put on the DM, digital or mobile roster, for example, thus limiting the client marketer’s choices regarding who they work with on different briefs.




Why do you work with third party suppliers?
"For example, outsourcing works well with new product development – a company may not want to employ designers to work on that new product internally since, once the design is completed, another new product may not be required for several years. Instead, they hire external designers to bring the new product from concept to market. I realise that this isn't necessarily the traditional view of outsourcing, but I think it is more realistic in the professional field. It is like hiring a lawyer to carry out house conveyancing or using an accountant to create end of year accounts for you – you hire a specialist for infrequent and demanding projects."  

Specialised services  
Equally, a service may require such specific equipment, as well as expertise, to make it unsustainable as an in house capability. One such service is emc testing, as Chris Marshman, development director of York EMC Services, points out. "The main reason to outsource emc/electrical safety services is access to the specific expertise, skills and facilities we offer. Whilst testing in house is an option, unless there will be sufficient throughput of products, the 'capex' is unlikely to be justified. Meanwhile, unless instrumentation, such as a receiver, is being used regularly, it is relatively easy to make mistakes."  

Distributors are also becoming a font of (often free) knowledge into which engineers can tap. Some distributors use their expertise in certain technology areas as a way of differenting themselves from their competitors. Walter Puhl, rf business development manager at distributor MSC, commented: "People are badly informed about Bluetooth Low Energy for example; they think it is compatible with the Bluetooth Classic, but it is not. So we do a lot of design consulting on these issues – what people want to do with BLE and informing people of its limitations. - See more at: http://www.newelectronics.co.uk/electronics-technology/the-benefits-of-bringing-in-a-third-party-design-service/53104/#sthash.QUyahBbF.dpuf





Where do we start and how do you involve your clients in the design process?
Every design process starts with a question. To know were you are travelling you first must know where you want to go. Knowing your desired outcome and the results you want your design process to achieve will let us as designers know how to approach. This sounds like a grandiose notion but in essence its very simple. What do you want to achieve? What is it that you want from this Design. You may feel like a new logo – something for a change but that in itself is an answer – ushering in a new era in your business and you want to stay with the times. That gives our design team a basis to build a brief. A brief is an outline document we create at the beginning of every project. It covers what it is we will undertake on you behalf – We work this out with each client so that every body knows what direction the project will take. Nothing happens on any project until everyone feels the brief is correct, and covers everything you need then and only then we proceed. This brief is then held up to the finished work to ensure it covers all of your needs successfully before the final work is signed off.


What if I don’t like what you design?
We are always happy to take feedback from our clients and build on their response. We always aim to create design you like as well as design which is purposeful and effective. We liaise closely with our clients early in every project to create a detailed brief based on your needs and individual ideas and ambitions. This brief is the basis of how we approach every project because a successful brief is the backbone of a successful project. Throughout every stage of the project we work closely with our client to deliver a project which both parties feel address all of the issues highlighted in the brief. At any stage of this process the client has the ability to provide direct feedback to the creative team to influence the final outcome. It is this close working relationship which means that our customers can always feel in control of their project and they can interject to steer its outcome at any point along its path.


I’m impressed by your design portfolio how much do you charge for your logo design?
We do not offer a flat rate for logo and branding design. All branding tasks are different – with some more complex and wide ranging than others. There are various options and plans available. Do not hesitate to get in touch with our team to discuss your requirements.

Can you produce a style guide or brand guidelines document for other designers to follow?
We produce a style guide as part of all branding projects

Do you offer design solutions just for print or do you design for other mediums?


Do you provide a complete service such as design plus artwork and finally printing of a project?

Web Design

Web Design


Why should I choose you to do my website, anyone can create a web page?
At Eyedent Studio we create tailored useable and functional websites to each of our clients. Every business is different and to compete effectively in an online environment your business must stand out. We believe in creating comprehensive we packages tailored to each client. Our methodology is all about function and form working together. Our experienced team work out the best User interface and functionality for your website to deliver the best end user experience, crafting detailed and insightful content specifically designed to maximise efficiency and perform well in search engines.

How long will my website take?
Typical turnaround from the sign off of initial concept to a finished website is normally six weeks. This is a a general rule of thumb for most websites, but project lengths may vary. Larger bespoke projects can take longer than this 6 week window to bring to fruition – and as such some projects can take a lot less time to bring to delivery. When discussing your project with our design team they will indicate an estimated time schedule for delivery. We are keen to work within clients and, where necessary, our team can tailor your delivery schedule to suit your needs.


What do you need from me to start my site?
Like all projects our first step is to meet with our clients and discuss your requirements and develop a brief document outlining your specific wants and needs from the project. Once the brief is agreed we will develop a list of requirements for the project. This may include content, images or product lists. We know that this stage can be daunting so our team have developed an easy set of questionnaires and check lists to make content gathering much easier for you the client.



When do I pay for my website?
We operate a strict payment schedule for all web based projects. Once a brief is signed off we take a 50% deposit to allow the development project to begin. Once the project has been successfully completed and approved against the initial brief document we take the final 50% payment before the final project is set live. These payment terms are universal for all projects to cover our outlay on projects and protect us. Please do not ask for modification of these terms as refusal often offends.


Can you host my website and/or email?
At Eyedent Studio we can provide comprehensive web hosting and email hosting services. We can also advise you on specifying and maintaining your own web site and email platforms. Our web design packages include a serviced option which includes an annual subscription fee for maintenance and ad hoc repairs to any email / online services connected to your web presence. We regret that we do not offer these services to unsolicited or existing web sites choosing only to offer this service to web / online content created by our team. We do this because we feel that this is the best way we can stand over the services we provide to our clients.


Do we need to meet?
At Eyedent Studio we believe that face to face meeting are the best way to progress any project. But if this is not suitable we can work around you and your team through various communication methods to assess the various aspects of the project and keep you up to date with developments within the project.


Where are you located?
Eyedent Studio are located about 2 minutes outside Draperstown in the heart of Northern Ireland. We are no more than 1 hours travel from Belfast and Derry Cities. Our client base ranges across the island of Ireland and the UK, from Cork to Glasgow and beyond.


Can I keep an eye on the progress of my website?
We are more than happy to keep you up to date with regular updates on the progress of your web design project. A the point of commissioning you can specify when and in what form you would like these updates to take place.


What if I want to host my own site?
The team at Eyedent Studio are more than happy to work with whatever existing hosting arrangements you have in place. We can offer advice and instructions for establishing and maintaining your website hosting solution. We cannot however offer any service guarantees for third party solutions – our team can take you through every step of the process so you know exactly what you are getting for your investment.



Will I be able to see how many visits my site has?
All websites which we design will offer a full range of online analytics for your website. This online analytics platform offers a comprehensive range of metrics about the performance of your website from basic demographic information such as age and location to more complex information about traffic sources and search engine performance. This information is very useful when tailoring the content of your website.


Do you offer training for my website?
We can provide comprehensive group and one to one training sessions for your website for you and your team. Training requirements should be stated at the point of commission to allow our team to produce supporting user documentation and instructional materials.

Can I manage my own website content?
Yes – Eyedent Studio can create a content managed solution for your website to allow you to have unparalleled control of your website. Our preferred platform for content management platform is Wordpress. We feel it is the most secure and versatile platform which is used by millions of websites world wide and is served by a wide range of developers meaning it has an unending range of 3rd party apps to supplement and empower your website.

How should I supply images to you?
The easiest way to supply web content to Eyedent studio for any project is via email or Dropbox. Best practice is to order your images into folders dependant on section, project or usage then zip or compress the whole file, this allows us to easily locate the images when we use them as we build your site. Some customers like to forward images piece by piece as they gather together their content - for this an online drive such as Dropbox or google drive are ideal as it allows you to build up the content in one place for our use. In the past we have had clients who send files across in multiple emails over a period of weeks - this can be difficult to track and can result in information being lost or overlooked and makes it a more complex process for our team to compile correctly, grouping everything into one place is the most efficient way for our project to work. Please note - WhatsApp or text message is never acceptable for content - these platforms by their nature compress images and content making it less than ideal for use.

How should I supply text to you?
Web text can be supplied in a word document or similar text editing file or via a direct email. We can re-type up printed materials or from existing documents but this would add additional time and expense to the project as it can be time sensitive. All text both supplied, created and retyped must ALWAYS be thoroughly proofed for spelling and accuracy before final handover. Eyedent take no responsibility for the validity of claims made in or the origin of supplied content for customers projects. Customers must ensure that they have created their content themselves or have the permission of third parties to use their information if it is to be included within their website. Plagiarism of another companies content without permission carries a heavy penalty in both SEO terms and in civil liability and as such we insist that customers check the validity of their content thoroughly before suppling it for use in their website as we will hold no responsibly for anything stated within any website we create.

How should I supply my logo to you?
Logos should always be supplied in vector where available as it allows us to sue it for a variety of applications and does not suffer degradation at larger sizes - vectors can be supplied as .ai .eps .pdf or .cdr files. Where this is not possible we ask that a high resolution jpeg or png be supplied. As a rough rule of thumb - look at the file size of the logo if it is in the kilobytes range kb it’s small - if it’s in the megabytes range mb it’s more likely to be useable.

I don’t have logo artwork, what can I do?
Don’t worry - we are branding specialists by design. If you don’t have a brand we can happily create one for you. If you have a logo but no digital version of it or if it is an older pre existing brand mark we can recreate it digitally for your use going forward. Speak to us about your needs today.


I don’t have photos suitable for you to use, what can I do?
Sometimes this can actually be a blessing not a curse. If the subject matter isn’t particularly photogenic or if the project is unable to have associated images for whatever reason - we have a variety of options open to us. The simplest is to design a minimal or low image content site but this is rarely feasible. We can make use of stock photography or we have a great range of professional photographers and content creators from video to drone pilots to capture the right tailor made images for your site.

Can I have the original files when my site is complete?
We can provide all the supplied content back to you following the sites creation. Any created images or photoshoots will be made available to you upon their completion for use in other projects. We do not supply live design or code files to our customers - only the completed project will be available to you unless specifically contracted at the beginning of the project.


What do you charge to host a website?
We offer flexible and competitive web hosting packages for our customers which are tailored to their specific needs and site requirements. Our basic hosting package begins at only £100 per year - billed annually. Your first year of hosting is complimentary with the build of your website.

Can you transfer my existing domain away from my current provider?
Yes we can assist with the transfer of your domain. We advise that every company should hold their domain in an account which they hold full control of. We as web designers only need access to this on limited occasions and it will only ever be with your permission. The domain of a site is the keys to the kingdom and as such we have seen instances where businesses were held to ransom by companies for access to the domain - good practice is that if you own it then you should control it.

Are there any additional costs over and above hosting the site?
Yes if you require us to hold or maintain you domain name for you - it is subject to an annual renewal of around £20-£30 per year.


What is a web host?
A web host or server is the physical location where your website is located. Your web site is just a collection of files served to your screen - the server or host is a computer that holds those files and presents them to anyone who accesses them via the web. A web host needs to be fast, secure and versatile enough to deal demands you put on it. An efficient web host can help your web search scores - a bad host will cost you users and money.



Print Design

Print Design

What sort of Print Design do you offer?
At Eyedent we can design anything within reason - we are lucky to work with a great range of suppliers to be able to offer an impressive range of print options to our customers. From business cards to brochures, flyers, banners, stickers, labels and packaging to magazines and van wraps - we have even wrapped whole buildings in our designs!! If you can think of it we can create it and work with you to source a supplier.


What format do I need to supply my artwork to you in?
For print purposes images must be supplied in 300 dpi cmyk JPEG’s or tifs are ideal. As a rule of thumb - the bigger the file size, the better the image quality. Images lifted from the internet are not of sufficient quality for print and will appear grainy or blurry and do not print clear and sharp. We can guide you through this process.

Will I own the images you create?
As a rule our clients own the finished artwork files only - live design files or editable artwork is retained by Eyedent studio as a working draft. Clients take ownership of the final artwork file used for print upon full payment of the invoice, payment for any printed materials must be made up front before any print or manufacture will begin. Eyedent will only retain your artwork for 6 months from the job’s completion- we hold no responsibility for lost or damaged artwork files after completion of the initial job. Should you need a reprint or alterations in future do not hesitate to get in touch.

My new brochure will be 500 pages – can you cope?
We have produced large scale catalogs over our years in business and we can easily cope with large scale print projects. Be advised however that these jobs can be more labour intensive to design and print - they require additional print finishing and drying so short turnaround times are rarely possible.

What do you charge to design a logo?
We have a great range of branding packages available- contact us to see our current rates.

Signage Design

Signage Design

Do you offer signage design?
Yes we offer all aspects of design and we have great facilities for signage production. From small scale marketing props and forex signs to large bespoke building signs and totems we can specify, design, manufacture and install any signage you may need. Eyedent studio are specialists in transport signage and we have established a great reputation for vehicle graphics and wrap design.


Can I get a custom made sign?
Rarely are any 2 signs the same - at Eyedent studio we can designs sign to suit your individual needs and specifications. Our team can help with material choices and help influence the spec of the sign to achieve your desired result or to work to your desired budget.

Do you provide sports ground signage, school signs, retail signs and business signs for all industry sectors?
We work with all sectors from public sector, commercial and private individuals. We work directly with our customers to ensure that our signage meets the individual sectors requirements and best practices.


How are National signs and vehicle graphics handled?
At Eyedent we have been fortunate enough to work throughout the Uk and Ireland on complex design and installation projects. We work with out client to meet their unique needs so we can install signs on site, or provide design assets to work with a local manufacturer or installer - we work to find the best fit for any solution.


How do I pay for my business signs and graphics?
Our payment terms are at the bottom of every invoice - we accept cash, bank transfer or cheque.


How long do I have to wait for the sign or vehicle graphics after ordering?
Timescales for any custom sign or vehicle graphics project depends on the materials involved and the individual jobs logistics regarding fitting. Average timescales are from 2-4 weeks.




What type of signs does Eyedent studio provide?
Eyedent studio can provide a wide array of signage form corriboard, forex and diabond signs to bespoke fabricated signs, there is no limit to what we can provide. We are specialists in vehicle graphics for transport. Eyedent studio also provide a large amount of signage for shows and trade events - roller banners, display stands and banners - contact our team to discuss what you need.


Do you sell your signs and graphics across the UK & Ireland?
Yes we supply and install signs and graphics throughout the uk and Ireland.

How much will my sign cost?
Each sign is bespoke and depends on material choice and fitting method etc. Get in touch for a no obligation quote today.


Is the fitting of my business sign or vehicle graphics included?
No fitting is not necessarily required for all sign projects. In some instances we can provide a supply only solution to allow you to install yourself or have a local installer fit your signs. If you require fitting we discuss this at the outset of the project and price the job accordingly. Some fitting projects require extra facilities such as height for hire or specialist tools and this will also influence the final price.

Are proofs supplied of the sign design before work commences?
Yes, Eyedent studio will never begin production on any design project without delivering a final proof and gaining sign off from our customers.

Do we need to supply our own artwork/designs for our business signs or vehicle graphics?
Eyedent are a design company primarily and as such that is the core service we provide. E do on occasion produce print or sign materials form other supplied designs but we prefer to design and print the projects ourselves.

Do you offer free consultations for sign design?
Yes we offer free consultations on any design project.


Why do I need signs and graphics to promote my business?
Signs and vehicle graphics are one of the most cost effective ways to promote your business. Signage is an excellent way to inform and influence purchase decision.


Can built-up lettering be used for exterior signs and interior signs?
Yes the material choices between interior and exterior are slightly different however to prevent moisture ingress and premature failure of the sign.

Can you provide both temporary and permanent signs for durability inside and outside?
Yes we have many options for lower cost temporary signs for interior and exterior.

Do you do pavement signs and other pavement furniture for cafés and retail areas?
Yes we can provide pavement signs and cafe barriers - fully printed and customised to your needs.



How do I remove my vehicle graphics?
The longer a vehicle has had vinyl graphics applied to it then the harder they can be to remove. The vinyl becomes brittle as it oxidises over time and the vehicle paint oxidises around the stickers which can mean that even when stripped the outline of the previous vinyl can be seen. We recommend using a heat gun to gently heat the old vinyl and peel the stickers off. Care should be taken to not over heat the vinyl as it can burn. We also recommend not using blades to remove as these can scrape and damage paint unless you are very experienced. When the vinyl is removed the vehicle should be cleaned with a tar and glue remover or similar to remove any trace of old glue which can catch dirt. We also recommend the vehicle be professionally buffed or cut to remove the oxidation around the old graphics scheme.


How long do vehicle graphics last?
Most vinyl is rated depending on its resistance to ultraviolet light. The light for the sun bleached and breaks down the colour within the vinyl and can make the stickers brittle and break up as time goes on. On average we say 3-5 years but this is dependant on conditions and environment. With proper aftercare this can be extended but also the use of heavy cleaning agents or very tough environments can cause them to fail prematurely.

What are decals?
Decals are just another name for vinyl graphics.

What are reflective vinyl graphics / conspicuity markings?
Reflective graphics are vinyl with a light reflecting property with in it which allows them to be easily seen in low light conditions. These can be used for transport scenarios where high visibility is required such as the mandatory vehicle chevrons on the rear of construction and maintenance vehicles. You can also use reflective vinyl to great effect as a design element to make signage really stand out at night.

What is etch vinyl graphics and how is it used on windows?
Etch vinyl or crystal etch is a translucent vinyl for use on glass to give the effect of sandblasted glass. Ideal for privacy in meeting spaces or sanitary spaces where you need natural light but also require privacy. At Eyedent we have created some cool spaces with etch effect and overprinting or layers to create designs in the frosting.

Can you provide flags?
Yes we can provide printed flags and shaped flags and holders customised with your branding.

What is a banner building wrap?
Building wraps are where a large portion of a building or structure are covered by a print3d vinyl or mesh banner. This is very effective advertising and can revolutionise a tired or uninspiring structure into some impactful marketing. Building wraps require a heavy duty anchoring system to attach to the building using mechanical fixings and a wire rope to tension the banner in close to the structure. Planning permission is required typically for those installations.

What range of exhibition equipment can you supply.?
The range of exhibition equipment we can design and manufacture is limitless. We can provide anything from posters and roll up banners to wall displays and shell schemes.

What sort of banners do you provide?
We can provide mesh and canvas banners in any size or shape, ask us today how we can help.
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